OURhtGzwic/0.jpg' alt='Windows 7 Ultimate Version + Wat Remover' title='Windows 7 Ultimate Version + Wat Remover' />From your Windows 10 desktop, hit Start, then Settings the gear in the bottom left of your task bar.From there, hit System Notifications Actions to change.Activar Windows 7.Para activar Windows 7 de una manera fcil y rpida, solamente necesitas esta Herramienta.Here is the ultimate Windows Genuine Advantage WGA remover for those who are getting annoyed by the Windows Genuine Advantage popping up every few second.Windows 7 Build 7.Service Pack 1 FIXUpdatedWell I was facing problems on my other computer where the windows was still not activated.My work was compromised due to it so Today i Decided to write a post on how to activate it to let go of that annoying message windows is not activated and blah blah blahSo here are the foolproof steps.There are many ways on the net to activate windows 7 ultimate but only a few work out this is one of the working ones as i have tested it myself Sorry for the Wrong English and all.This post was done 2 years back when i started blogging It will get an update very soon with a video on my Youtube channel.Please subscribe 1.Windows 7 Ultimate Version + Wat Remover' title='Windows 7 Ultimate Version + Wat Remover' />If you know your windows is not an bought one then i recommend you to use this software called windows loader.This will do your work and you dont need to go more deep into the other steps.For those who already have that annoying message called windows is not activated in your black desktop these are the steps for youafter i got this message saying that my windows is not genuine.In my case i already applied Remove.Wat 2. 2. 6 before i installed SP1,but then after i installed SP1 on my PC it was a mess.After i installed SP1.After I finished my work.After steps applied or in your case the Windows Activation INFO may not appear,but thats fine.If SP1 installed already,apply the whole steps.The validation and updates will still be available after you apply the steps. Seiko Sports 200 Chronograph Manual . GOOD LUCK 1. First we need to Uninstall Windows Activation Technologies WAT KB9.Go to Control Panel Programs and Features and Click View Installed Updates on the upper left corner.Then right click to Uninstall the patch then press Yes as shown below.Run Remove. Wat 2.Run as AdministratorClick Remove.Wat button, then restart.Download link posted below.If Remove. Wat button is not available,proceed step 33.After you reboot repeat step 1 to check whether the KB9.If patch appeared on the list proceed to step 1 except step 2if not on the list proceed step 3a and after you Uninstall Patch KB9.Task Manager Click on the Processes Tab, find dllhost.End this Process.First download this registry tweaker and double click it and press ok for every thing it asks.Download this file.For 3. 2bit OS Downloaddo not do anything with this file nowFor 6.OS Download do not do anything with this file now Now go to system 3.Right click on it and there will be a option called take ownership click on it.Right click properties security click Edit button.And on every User names or Group below tick Full Control apply and delete the file.Paste the downloaded file systemcpl.Download my slmgr and paste it in the system 3.I got this File at last and for everyones HappinessNote This time i have named it Happy.Cookie so that no file host deletes the File On the Basis of a Suggestion by comments.Will be putting 1.Again Download it From above like or here.Click Start Button and type cmd then important to run CMD as administrator.On cmd type the following command slmgrspace rearm and a msgbox will appear says that you have to restart your pc press ok then restart.After restart,run CMD as administrator type the following command slmgrspace ato,press OK.Go to system. 32en US folder and delete the file slui.Click Start button type Windows Update and run,Click Change Seetings and set Important Updates to Let me choose whether to download or Install them press Ok,click Check for Updates.If windows finds an important update,click on it to verify.If patch KB9. 71.Hide Update,else dont hide if its not KB9.
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MUcJPzm0AQw/SnuPRZrSxmI/AAAAAAAACow/J6o6mpjkreg/s400/5.jpg' alt='Como Hacer Mi Computadora Mas Rapida Windows Xp Yahoo Multi Messenger' title='Como Hacer Mi Computadora Mas Rapida Windows Xp Yahoo Multi Messenger' />Glosario de usabilidad y accesibilidad weba.Abreviatura comn de accesibilidad.Hay 1. 1 letras entre la primera letra a de accessibility y la ltima y.Ver Accesibilidad web.Accesibilidad universal.Condicin que deben cumplir los entornos, procesos, bienes, productos y servicios, as como los objetos o instrumentos, herramientas y dispositivos, para ser comprensibles, utilizables y practicables por todas las personas en condiciones de seguridad y comodidad y de la forma ms autnoma y natural posible.Presupone la estrategia de diseo para todos y se entiende sin perjuicio de los ajustes razonables que deban adoptarse.Dedicatoria A mi familia y de forma especial a mis padres, Laura y Pancho, por su inmenso cario y apoyo constante.A mi mentor y buen amigo, Guido Caicedo Rossi.El servicio al cliente es pobre.El sitio web de MSI es intil como un recurso para resolver los problemas, por lo que tendrs que llamar incluso para el ms.Definicin de la Ley 5.Igualdad de Oportunidades, no Discriminacin y Accesibilidad Universal de las Personas con Discapacidad LIONDAUVer tambin Acalculia.Ver Discalculia. Accesibilidad web.La accesibilidad web hace referencia a la capacidad de acceso a un sitio Web por todo tipo de usuarios, independientemente de sus limitaciones o de las derivadas de su contexto de navegacin, de modo que los usuarios sean capaces de percibir, entender, navegar e interactuar con dicho sitio de forma satisfactoria.La accesibilidad no solo beneficia a personas con discapacidad visual, auditiva, fsica o motriz, cognitiva o neurolgica, beneficia a otros grupos de usuarios como aquellas personas con dificultades relacionadas con el envejecimiento o las derivadas de una determinada situacin desfavorable Usuarios de edad avanzada con dificultades producidas por el envejecimiento, el cual lleva asociado una prdida paulatina de capacidades vista, audicin, memoria, coordinacin y destreza fsica.Usuarios con una incapacidad transitoria.Usuarios afectados por circunstancias derivadas del entorno como baja iluminacin, ambientes ruidosos, espacio reducido, etc.Usuarios con insuficiencia de medios que acceden a los servicios de Internet mediante equipos y conexiones con capacidades limitadas.Navegadores antiguos con escaso soporte para nuevas tecnologas.Navegadores de texto usados en ordenadores antiguos o en terminales con una limitada capacidad grfica.Conexiones lentas que provocan que algunos usuarios desactiven las imgenes y elementos multimedia para reducir el tiempo de descarga de las pginas web.Pantallas pequeas, que dificultan la visualizacin de pginas web diseadas para resoluciones mayores.Monitores monocromos o en blanco y negro que impiden percibir la informacin que se sustenta slo en el color.Ausencia de ratn para usar el ordenador, teniendo que usar el teclado.Usuarios que no dominen el idioma, como aquellos de habla extranjera, o usuarios con diferentes niveles culturales.Usuarios inexpertos o que presentan inseguridad frente a la utilizacin de diversos dispositivos electrnicos.Los cuatro principio bsicos en los que se asienta la accesibilidad web, y en los que se articulan las WCAG 2.Perceptible, Operable, Comprensible y Robusto.Ver tambin Access.For. All. Ver Af.AAccessibility supported.Ver Compatible con la accesibilidad.Accessibility Act.Es la futura Ley Europea de Accesibilidad.Actualmente la Comisin Europea la ha remitido al Parlamento y al Consejo para su aprobacin.Artculos relacionados Accessi.Web. En Francia, fuera de los requisitos oficiales RGAA para sitios web del sector pblico, Braille.Net proporciona el estndar de certificacin Accessi.Web que conduce a una etiqueta de certificacin que se puede colocar en un sitio web.Similar a RGAA, la etiqueta Accessi.Web ofrece una certificacin del nivel de accesibilidad de un sitio web.Las normas Accessi.Web se basan en los requisitos WCAG 2.La conformidad con las normas Accessi.Web no es requerida por ley, pero es ampliamente reconocida dentro de Francia como marca de certificacin que demuestra un alto grado de cumplimiento.Enlaces de inters Accesskey.Ver Teclas de acceso rpido.Access. Onto. Ontologa que nace en la Canterbury Christ Church University como repositorio de requisitos de accesibilidad semnticos que pueden ser aplicados, tanto para el modelado de requisitos de accesibilidad empleando herramientas CASE, como para el modelado manual de requisitos.El objetivo de la aplicacin de esta ontologa es extrapolar una especificacin de requisitos basada en reglas extradas de la base de datos de conocimiento en funcin de las caractersticas del usuario.Acc. LIP IMS Accessibility for Learner Information PackageVer Access.For. All Af. AAcc.MD IMS Access. For.All Meta data sp SpecificationVer Access.For. All Af. AAf.A Access. For. All FrameworkEl IMS Accessibility Working Group se centra en la adaptacin o personalizacin de los recursos, interfaces y contenidos para ofrecer recursos accesibles acordes con las necesidades individuales de cada persona.Han definido dos especificaciones IMS Accessibility for Learner Information Package Acc.LIP, que proporciona una forma de especificacin de preferencias de accesibilidad y adaptaciones para los usuarios, y IMS Access.For. All Meta data sp Specification Acc.MD, que es una ayuda para la bsqueda de recursos educativos acordes con las preferencias de accesibilidad declaradas en la especificacin anterior.Estas especificaciones fueron adaptadas en la norma ISOIEC 2.IMS Access For All 2.La ltima versin de la especificacin es la 3.La especificacin IMS Af.A 3. 0 pretende por tanto promover una experiencia de usuario completa al permitir la adecuacin de las caractersticas de los recursos a las necesidades y preferencias de los usuarios individuales.La especificacin Af.A consta de un lenguaje comn para describir Necesidades y preferencias con respecto a la forma en que el usuario puede interactuar mejor con los recursos digitales, incluyendo la configuracin.IMS Global Access For All Personal Needs and Preferences PNP v.Recursos de aprendizaje digitales.Son representados mediante la especificacin IMS Global Access For All Digital Resource Description DRD v.Enlaces de inters Afasia.La afasia es un trastorno causado por lesiones en las partes del cerebro que controlan el lenguaje.Las personas con afasia pueden tener dificultad para la lectura, la escritura y para expresar lo que desean decir.Las causas pueden ser un derrame, tumores cerebrales, infecciones, lesiones y la demencia.El tipo de problema que presentan las personas con afasia y su gravedad depende de la parte del cerebro que sufri el dao y de la magnitud del mismo. Where To Download Regalia Font Generator . Enlaces de inters Ver tambin Affinity diagramming.Ver Diagrama de afinidad.Affordance. La comprensin intuitiva o propiedad de ser evidente la parte del objeto sobre la que hemos de realizar la accin y cmo hacerlo es un principio que se conoce como affordance y constituye un concepto bsico de vital relevancia en el diseo de cualquier tipo de interfaz.La definicin original es de James J.Gibson, que en 1.Teora de Affordances como todas las posibilidades de accin posibles.Dentro del campo de la Experiencia de Usuario, Donald Norman en 1.En su libro The Design of Everyday Things establece el concepto no como una cualidad del objeto, sino como una relacin determinada por las cualidades del objeto y las capacidades del usuario, que se nutre de experiencias pasadas, metas, planes, estimaciones comparando otro tipo de vivencias, etc.No hay que confundirlo con los signifiers.Enlaces de inters Agile Inceptions.Reuniones de inicio con el cliente para conceptualizar el producto y aterrizar el proyecto de forma colaborativa entre todos los stakeholders.Se define el objetivo prioritario, qu ser lo diferencial o qu no va a a ser el producto a construir, incluso se pueden contruir con el cliente los personajes.Agile UXAgile UX busca la integracin de la Experiencia de Usuario en las metodologas de desarrollo de software gil.Por tanto el equipo de UX y el de desarrollo trabajan juntos.Como dijo Ward Cunnigham, es la comida caliente servida con rapidezSe basa en la colaboracin Collaboration Centered Design, no en la documentacin innecesaria en la iteracin continua y rpida para mejorar la Experiencia de Usuario, a travs sketching rpido y de test de usabilidad y usuarios, y no en la perfeccin desde el principio que ms no es mejor, mejor es mejor en que no est terminado hasta que no es usable y aporta valor al negocio.Lean UX se utiliza a menudo como sinnimo de Agile UX, pero en realidad no son lo mismo. Vanity License Plate Frames.In order to help you navigate around the page, I have decided to implement Netscape 2.Frame features.Missouri License Bureau Nevada Motto' title='Missouri License Bureau Nevada Motto' />Proceedings Grand Lodge of Missouri, Volume 2 Appendixes by Missouri Freemasons.Proceedings Grand Lodge of Missouri, Volume 2 Appendixes Published on May 1.GRANDLODGEOFMISSOURI, 1.By RE.C. C. WOODS, D.D., P.G. M. ST. LOUIS, Mo.PROCEEDINGS REVIEWED.Alabama.Seal_of_Iowa.jpg' alt='Missouri License Bureau Nevada Motto' title='Missouri License Bureau Nevada Motto' />Missouri is a state in the Midwestern United States.With over six million residents, it is the 18th most populous state.The largest urban areas are St.How To Install A New Mixer Tap Leaking more.Louis. The United States of America USA, often called the United States U.S. Adobe Software For Making Forms For Concrete . 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This is the manual for apcupsd, a daemon for communicating with UPSes Uninterruptible Power Supplies made by American Power Conversion.RS2. 32 flow control and handshaking.Flow control, introduction.Consider the situation where someone is helping you picking apples from a tree.Your helper climbs in the tree and throws all the apples to you.You have to put them in buckets.In the normal situation, you can easily catch all apples, but when one bucket is full and it has to be replaced by an empty one, this action costs more time than is available between two apples thrown by your helper.RS232 configuration diagrams of PC connectors for conection of RS232 devices, with and without handshaking.Handshaking Signal For Rs232 Serial Communications' title='Handshaking Signal For Rs232 Serial Communications' />Two different things can occur.Your helper stops until the new bucket is in position, or some apples are damaged because they fall on the ground in the small period you are not able to catch them.You would probably prefer the first method where your helper stops for a small period.To achieve this, there will be some communication, eye contact, a yell, or something like that to stop him from throwing new apples.How simple, but is it always this simple Consider the situation where one computer device sends information to another using a serial connection.Now and then, the receiver needs to do some actions, to write the contents of its buffers to disk for example.In this period of time no new information can be received.Some communication back to the sender is needed to stop the flow of bytes on the line.A method must be present to tell the sender to pause.To do this, both software and hardware protocols have been defined.Software flow control.Both software and hardware flow control need software to perform the handshaking task.This makes the term software flow control somewhat misleading.What is ment is that with hardware flow control, additional lines are present in the communication cable which signal handshaking conditions.With software flow control, which is also known under the name XON XOFF flow control, bytes are sent to the sender using the standard communication lines.Using hardware flow control implies, that more lines must be present between the sender and the receiver, leading to a thicker and more expensive cable.Therefore, software flow control is a good alternative if it is not needed to gain maximum performance in communications.Software flow control makes use of the datachannel between the two devices which reduces the bandwidth.The reduce of bandwidth is in most cases however not so astonishing that it is a reason to not use it.Two bytes have been predefined in the ASCII character set to be used with software flow control.These bytes are named XOFF and XON, because they can stop and restart transmitting.The bytevalue of XOFF is 1.Ctrl S on the keyboard.XON has the value 1.Ctrl Q. Using software flow control is easy.If sending of characters must be postponed, the character XOFF is sent on the line, to restart the communication again XON is used.Sending the XOFF character only stops the communication in the direction of the device which issued the XOFF.This method has a few disadvantages.One is already discussed using bytes on the communication channel takes up some bandwidth.One other reason is more severe.Handshaking is mostly used to prevent an overrun of the receiver buffer, the buffer in memory used to store the recently received bytes.If an overrun occurs, this affects the way newcoming characters on the communication channel are handled.In the worst case where software has been designed badly, these characters are thrown away without checking them.If such a character is XOFF or XON, the flow of communication can be severely damaged.The sender will continuously supply new information if the XOFF is lost, or never send new information if no XON was received.This also holds for communication lines where signal quality is bad.What happens if the XOFF or XON message is not received clearly because of noise on the line Special precaution is also necessary that the information sent does not contain the XON or XOFF characters as information bytes.Therefore, serial communication using software flow control is only acceptable when communication speeds are not to high, and the probability that buffer overruns or data damage occur are minimal.Hardware flow control.Hardware flow control is superior compared to software flow control using the XON and XOFF characters.The main problem is, that an extra investment is needed.Extra lines are necessary in the communication cable to carry the handshaking information.Hardware flow control is sometimes referred to as RTS CTS flow control.This term mentions the extra input and outputs used on the serial device to perform this type of handshaking.RTS CTS in its original outlook is used for handshaking between a computer and a device connected to it such as a modem.First, the computer sets its RTS line to signal the device that some information is present.The device checks if there is room to receive the information and if so, it sets the CTS line to start the transfer.When using a null modem connection, this is somewhat different.There are two ways to handle this type of handshaking in that sitiuation.One is, where the RTS of each side is connected with the CTS side of the other.In that way, the communication protocol differs somewhat from the original one.The RTS output of computer A signals computer B that A is capable of receiving information, rather than a request for sending information as in the original configuration.This type of communication can be performed with a null modem cable for full handshaking.Although using this cable is not completely compatible with the original way hardware flow control was designed, if software is properly designed for it it can achieve the highest possible speed because no overhead is present for requesting on the RTS line and answering on the CTS line.In the second situation of null modem communication with hardware flow control, the software side looks quite similar to the original use of the handshaking lines.The CTS and RTS lines of one device are connected directly to each other.This means, that the request to send query answers itself.As soon as the RTS output is set, the CTS input will detect a high logical value indicating that sending of information is allowed.This implies, that information will always be sent as soon as sending is requested by a device if no further checking is present.To prevent this from happening, two other pins on the connector are used, the data set ready DSR and the data terminal ready DTR.These two lines indicate if the device attached is working properly and willing to accept data.When these lines are cross connected as in most null modem cables flow control can be performed using these lines.A DTR output is set, if that computer accepts incomming characters.If you miss one issue of any magazine,it will be the issue which contained the article,story or installment you were most anxious to read.JOHNSONS THIRD LAW. Download Update. Star Update. Star. Download the. free trial version below to get started. Double click the downloaded file. Update. Star is compatible with Windows platforms. Update. Star has been tested to meet all of the technical requirements to be compatible with. Windows 1. 0, 8. 1, Windows 8, Windows 7, Windows Vista, Windows Server 2. Windows. XP, 3. 2 bit and 6. Simply double click the downloaded file to install it. Update. Star Free and Update. Star Premium come with the same installer. Update. Star includes support for many languages such as English, German, French, Italian, Hungarian, Russian and many more. You can choose your language settings from within the program. The Essential Tools Inside a Pro Travel Photographers Bag. Theres more to a travel photographers kit than a camera body and a few lenses. Here are the essentials the pros always keep close at hand. I shoved my phone in my husbands face to show him a picture Id taken of the New York skyline. Read more Read. I recently took a trip to Cuba with some professional photographers, filmmakers, and travel influencers to learn the ins and outs of capturing the world on digital film full disclosure this trip was paid for by Adobe. While we toured the colorful streets of Havana and navigated the luscious countryside of Viales, I asked the pros to show me the inside of their bags in between shooting sessions. Renan Ozturk renanozturk, a photographer and filmmaker for National Geographic, Elisabeth Brentano elisabethontheroad, a professional landscape photographer, and a few other experienced travelers were gracious enough to show me everything they carried with them. Heres a quick rundown Air blower mini blimp or mini rocket A brilliant little device you squeeze to shoot out blasts of air. Perfect for cleaning dust and debris off your camera lenses and sensitive electronics. You can get one of Giottos blasters for about 1. Microfiber lens wipes Microfiber cloths work well enough, but they absorb oils, dirty water, and pick up all that dust youre cleaning off your gear. Disposable microfiber wipes like Kimwipes box of 2. Plus, you can tear off a couple for your bag and put some in your pocket. Etip gloves If youre shooting somewhere cold and youre shooting on your phone, or have any other touchscreen devices, these are a must. They also provide pretty good finger articulation, which is nice while youre shooting photos. You can grab a nice pair from The North Face for around 3. Pocket hand warmers These keep your hands warm, yes, but you can also use them to keep your extra camera batteries warm so they dont die before you can use them. Theres more to a travel photographers kit than a camera body and a few lenses. Here are the essentials the pros always keep close at hand. Also works well for keeping your phone from dying when its freezing out. The popular Hot Hands kind cost about 7 for 1. Flip flops Sometimes your excursions go from dry land to water, and its a good idea to keep your socks and shoes dry. Thin, easy to pack, and super cheap to boot most pairs are less than 1. Sunglasses Ozturk says sunglasses are like neutral density filters for your eyes. You invest in good glass for your camera, so why wouldnt do the same for your eyes You kind of need them for photography after all. Lightweight tripod Ozturks preferred tripod is a carbon fiber model, while Brentanos was an aluminum alloy model. Both super light, but these can be pretty expensive like upwards of 2. This ZOMEI Aluminum Portable Tripod 7. Socks Always wear some nice socks, preferably synthetic or wool. In fact, Ozturk wears ski socks. They dont get stinky as fast as cotton socks, and they last forever. You can buy a pair of Wigwam performance ski socks for less than 2. Rain gear A lightweight rain poncho or rain jacket 1. Not a bad idea to pick up a camera rain cover too 1. Filters Neutral density filters for shooting waterfalls beaches and other waterscapes, and a polarizing filter for shooting brightly lit skies and lakes. Nice camera strap I was shown this nifty camera strap from Peak Design 6. I bought one as soon as I got back in the states. Super sturdy, but cameras can clip on and off the strap in a snap. Mini photo printer The Fujifilm Instax Smartphone printer 1. Josh Haftel, the Adobe Photoshop Lightroom mobile product manager, showed me it has an excellent hidden use for travel photogs. You can give recently shot photos to people in exchange for taking their photo instead of money tips. Its especially great for kids when you want to give out gifts. Tablet and SD card dongle Ozturk likes to edit his photos on the go bus, train, plane, hotel lobbies, at dinner, using Lightroom Mobile on an i. Pad Pro. i. Pads are lighter than laptops, have just as much power or at least as much as you need for photo edits, are super thin, have more screen real estate than a smartphone, and you can import RAW images for editing with an SD card dongle. I was so impressed with his workflow, I bought a used i. Pad Pro and adopted the same setup. Of course, there are a lot of other essentials youd expect as well. Things like extra camera batteries, extra memory cards stored in a plastic bag, not a carrying case, snacks jerky, energy bars, etc., lotion, sunscreen, chapstick, a hat that provides adequate shade, a portable charger a solar powered one if youll be in a sunny place, and maybe an extra camera body as a backup if youre traveling to a place where camera repair wont be possible. Whatever you pack in your own travel photography bags, Ozturk and Brentano both suggest you keep it as light as possible. See the best sites around the world often means a ton of walking, hiking, backpacking, and possibly even climbing. They stick to mid range camera bags, which, when full, weigh around 2. But if they need to go super lightweight, they get their bags down to 5 to 1. In general, Ozturk recommends you ditch the original packaging and bulky caseslike memory card or battery caseswhenever you can. Pare down, carry less, and carry thin. As a solo traveler, its challenging to capture my adventures I want to include myself in theRead more Read. Here are some great free help desk software solutions on the market right now.Help desk Wikipedia.A help desk is a resource intended to provide the customer or end user with information and support related to a companys or institutions products and services.The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software.Corporations usually provide help desk support to their customers through various channels such as toll free numbers, websites, instant messaging, or email.There are also in house help desks designed to provide assistance to employees.FunctionseditA typical help desk can effectively perform several functions.Free Open Source Help Desk Software' title='Free Open Source Help Desk Software' />It provides a single or multiple point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems.A help desk generally manages its requests through the use of software such as issue tracking systems.These systems often involve the use of a local bug tracker LBT.This system allows the help desk to track and sort user requests with the help of a unique number, and can frequently classify problems by user, computer program, or similar categories.Many software applications are available to support the help desk function.Some target the enterprise level help desk and some target departmental needs.Help Desk able to handling and prioritize all escalate tickets and requests.Tiger.jpg' alt='Free Open Source Help Desk Software' title='Free Open Source Help Desk Software' />In the mid 1.Iain Middleton of Robert Gordon University1 studied the value of an organizations help desks.It found that value was derived not only from a reactive response to user issues, but also from the help desks unique position of communicating daily with numerous customers or employees.Information gained in areas such as technical problems, user preferences, and satisfaction can be valuable for the planning and development work of other information technology units.Free Open Source Help Desk Software' title='Free Open Source Help Desk Software' />OrganizationeditLarge help desks2 are often structured into different levels to handle different types of questions.For example, a first level help desk may be prepared to answer the questions or provide the information commonly found among the FAQ or in a knowledge base.If the issue is not resolved at the first level, it can be forwarded to a second level with resources to handle more complex issues.Organizations may also have a third line of support to deal with software specific needs, such as updates and bug fixes that directly affect a specific client.Large help desks have a person or team responsible for managing the incoming requests, called issues they are commonly called queue managers or queue supervisors.The queue manager is responsible for the issue queues, which can be set up in various ways depending on the help desk size or structure.Typically, large help desks have several teams that are experienced in working on different issues.The queue manager will assign an issue to one of the specialized teams based on the type of issue raised.Some help desks may have telephone systems with ACD splits ensuring that calls about specific topics are put through to analysts with the requisite experience or knowledge.A large number of these help desks have strict rosters.Time is set aside for analysts to perform tasks such as following up on problems, returning phone calls, and answering questions via email.This roster system ensures that all analysts have enough time to follow up on calls and also ensures that analysts are always available to take incoming phone calls.As the incoming phone calls are random in nature, help desk agent schedules are often maintained using an Erlang C calculation.The desk side team sometimes known as desktop support is responsible for issues related to desktops, laptops, and peripherals, such as personal digital assistants.The help desk assigns the desktop team the second level desk side issues that the first level was not able to solve.They set up and configure computers for new users and are typically responsible for any physical work relating to the computers, such as repairing software or computer hardware issues and moving workstations to another location.Network teameditThe network team is responsible for the network software, hardware and infrastructure, such as servers, switches, backup systems, and firewalls.They are also responsible for the network services, such as email configuration, file management, and security issues.The help desk assigns the network team issues that are in their field of responsibility.Networks often have proprietary or open source monitoring devices that forward outage information to help desk systems so that tickets may be automatically opened and primary contacts paged.Server teameditThe server team is responsible for most or all of the servers within the organization.This includes network authentication, network shares, network resources, email accounts, and all aspects of server software.It may also include more advanced services such as those related to databases, storage or content management systems, specialized proprietary services, and other industry specific server based applications.Other teamseditSome companies have a telecom team that is responsible for telephone infrastructure such as PBX, voicemail, VOIP, telephone sets, modems, and fax machines.They are responsible for configuring and moving telephone numbers, voicemail setup and configuration, having been assigned these types of issues by the help desk.Companies with custom application software may also have an applications team who are responsible for the development of in house software.The help desk may assign to the applications team such problems as finding software bugs.Requests for new features or information about the capabilities of in house software that come through the help desk are also assigned to applications groups.The help desk staff and supporting IT staff may not all work from the same location.With remote access applications, technicians are able to solve many help desk issues from another work location or their home office.While there is still a need for on site support to effectively collaborate on some issues, remote support provides greater flexibility.See alsoeditReferenceseditExternal linksedit.The 8 Best Free and Open Source Help Desk Software ToolsUpdated 82.This post has been updated to include 8 products from the original 7, and to reflect feature changes and newer reviews.The help desk needs help.Misplacing tickets, violating SLAs, frustrating customers, and sometimes losing themall signs point to a need for a better system.The only problem is, the budget isnt there to shell out 1.To help get you started, and save you some cash, here are some great free and open source help desk software solutions on the market right now, in no particular order.FreeFreemium Options.Leave a review Freshdesk dashboard.Freshdesk is fourth on Capterras rankings of top 2.Yum Error Downloading Packages Errno 256 Centos 5 there. 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Their free option is for up to three agents, with limited functionality.Standout features.Easily prioritize certain customers based on SLA policies Easily turn emails and tickets into knowledgebase articles.Use 3.Access via mobile apps.Freshdesks solution for temporary increased demand is solid.Add extra agents for a day to work through a backlog for 2 to 4, without changing your plan.You can even purchase these day passes in advance and use them as needed.They offer unlimited 2.One Capterra reviewer found the customer service incredible.Cons.Freshdesks most compelling feature might be its ability to gamify customer service.The system offers points and rewards for excellent service, to help boost service desk employee engagement and morale.Unfortunately, gamification isnt available at the free level for Freshdesk.In addition, some Capterra reviewers complained about Freshdesks non intuitive interface.One noted that the process for adding new contacts or companies from tickets is a bit odd at times.Another said it was, sometimes a bit confusing to setup and configure.Then again, one reviewer raved All the admin features you need are in a one tab.It is so easy to configure the solution and to customize it forms, emails, and so on.The solution can be online in only a couple of minutes.Overview Ultimately it makes sense to only have gamification available to larger shops.Gamification relies on competition among agents to really work.However, the other features will still be helpful to one to three person shops.For one person shops, choosing a free option which is still free when you grow might be a good idea.Leave a review Spiceworks dashboard.Flipping the usual narrative, Spiceworks free version is self hosted, managed, and backed up.Usually self hosting is a premium service that comes with support and backups for the product.Spiceworks is one and done, download, and youre ready to roll.Standout features.Free regardless of the number of agents.LDAPActive directory synchronization.Mobile integration.Multi site support.Fast and easy Windows installation.Server monitoring services.Cons.The big drawback to Spiceworks is that its self hosted.One Capterra reviewer wrote, the hardest part is maybe configuring the server version versus cloud.Meaning youve got to install, configure, host, and update it yourself.It can be difficult to install on Linux, Unix, or VMWare.Sure, its free.But hosting and talent arent.Overview Theres talk amongst Capterra reviewers that Spiceworks isnt developing this product anymore.Whereas in 2.May. If you are fine with self hosting a product thats not getting updates regularly from the core developers, this can be a good solution, but Id be wary.Other FreeFreemium Tools.Sysaid, Manage.Engine, and Zoho all offer free services as well, and might be worth checking out.Leave a review C Desk.C Desk is a completely free helpdesk system that includes cross team service request management, manual asset management, a knowledge base, a photo gallery, a notice board, and a log book.Standout features.C Desk, unlike most free options, is free no matter how many users or technicians use it.Capterra reviewers love C Desk and say that while setup and configuration can be a bit tricky, the installation and user experience are easy.Its flexible and users like features such as the FTP server for sharing documents with users.The best part is that the customer service of this company is excellent, one wrote.They respond to our requests within one hour.Cons.Capterra users didnt have much to complain about.The feature list for help desk software might not be fully filled out, but theres still plenty that C Desk does.Overview As IT Manager Rupesh Medhekar wrote, C Desk is a very user friendly application with bundles of features.In addition to all of the above functionality, C Desk also offers task management, project management, surveys and polls, and chat features.Like most help desk software, C Desk routes each request to the best tech for the job.One Capterra reviewer called C Desks forms functionality more advanced than Google forms.Desk Dashboard Sourceng.Desk is free ticket management software with no paid plans.You get everything the software offers, for unlimited agents, totally free.Standout featuresng.Desk has everything youd expect, including canned responses, agent to agent private chat, and on call schedules for agents.Custom automatic escalation policies let you decide beforehand who you want tickets to escalate to and the time intervals between escalations to ensure that unacknowledged tickets continue to escalate until someone on your team responds.The ng.Desk dashboard displays workload, SLA reports, your busiest days, and your biggest customers statuses in real time.Agents can work on the go via mobile apps, and get notified of new tickets and ticket updates by phone, email, or SMS.Desk also lets you set SLAs and monitors that run through all the tickets in your help desk and check them against your SLAs at pre set intervals, and notify you about at risk SLAs before theyre breached or overdue.Cons.The biggest drawback is just the unknowns.The website doesnt specify what customers can expect regarding customer service.And without a Capterra profile or any online reviews its difficult to tell how easy customers find ng.Desk to set up and use.Other FreeFreemium Tools.Sysaid, and Zoho offer free services as well, and might be worth checking out.Open Source Options.While free versions of help desk software are usually limited in users and functionality, open source software is fully functional for all users.Its also extremely customizable.However, installation and configuration of the software is on your team.To balance everyones needs, most open source help desk software companies also offer a preconfigured version andor installation and support for a price.Leave a review With os.Ticket you can associate your SLAs with help topics, departments, or ticket filters and set up overdue alerts and notifications when you miss due dates.The customer portal contains all help requests and answers for access later.Standout features.Add your logo, images, and videos to tickets.Space in ticket for notes on all actions Unlimited SLA agreements.Cons.Community support is strong, but sometimes larger issues take longer to resolve.Overview os.Ticket has most of the features of a full fledged help desk software tool, including a ticket filter tool to route incoming tickets from email, web forms, and phone calls to the right agents.Its auto responder helps you set up workflows by ticket type.Automatic canned responses are possible, and the system offers dashboard reports.Leave a review OTRS dashboard.OTRS Free offers email notifications when tickets are created and changed.Tickets can be sorted by status, such as new, open, watched, escalated, pending, in process, or by priority, escalation time, SLA, service, or type.The system reports on number of tickets and processing time.Standout features.Available in 3.Ticket lock prevents two agents from working on a ticket at the same time.Out of Office feature and visualization of agents that are away.Search auto suggest.Cons. 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